Help with Xelp.

Report a problem

A short description and a few details help make a report useful:

• Your device model and operating-system version.
• The Xelp version and build number, if available.
• What you were doing, what you expected and what happened instead.
• Whether the issue happens every time, and the steps that reproduce it.
• The exact error message or a screenshot with private information removed.

For a TestFlight build, you can also use Apple's beta feedback tools. Please do not send Plex passwords, authorization tokens, sign-in codes or private server addresses. Crop or hide account names, library details and other people's information before attaching screenshots.

Plex connection & library access

Xelp connects to the movie and television libraries your Plex account can access. It does not include a catalog or grant access to someone else's server.

• Confirm that your server is online and that the same Plex account can open the library in Plex.
• Check the selected server and Plex Home profile in Xelp's account and connection settings.
• For a shared library, ask its owner to confirm your access. Plex permissions and any applicable Plex playback requirements still apply.

Contact Xelp for problems with the app's connection flow. Plex account recovery, server permissions and Plex subscriptions are managed by Plex or the server owner; Plex Support covers those services.

Playback & subtitles

For a playback issue, include whether it happens on your home network or a remote connection, the chosen quality, and the video, audio or subtitle format shown in the app's media details. Share only the details relevant to the problem.

Playback can depend on your server, connection, media format, device and output equipment. A source's HDR or surround label does not guarantee that every device and output combination will reproduce it.

For subtitle problems, mention the subtitle format, whether the track came from Plex or an imported file, and whether the issue affects appearance, position, timing or availability. Do not send copyrighted video or a full subtitle file with an initial report.

Beta availability

Xelp is free. The iPhone, iPad, Apple TV and Mac apps have been submitted to Apple and are awaiting App Review. Public download links will appear when the apps are available. Android apps remain in development.

If you already have an invited build, use the contact above for feedback. This page does not enroll you in a beta or confirm a TestFlight invitation. Release information will appear on the Xelp website when it is available.

Privacy & data questions

The Xelp privacy policy explains Plex authorization, device storage, lists, Watch Together, website hosting and support correspondence. Email the publisher for questions or requests about information you have sent to Xelp.

Xelp sign-out does not delete your Plex account, cloud lists or watched history. Plex-held information is managed through Plex.